FAQ

• Q: How to show the drop zone?
  A: Like many other download software, ImTOO Download YouTube Video supports a drop zone to help you drop a URL or file to it.
  To do this, click “Tools > Settings”, check the “Show Drop Zone” option, and then click “Save”.

• Q: How to set the number of the task that could be running at one time?
  A: The program supports to download and convert several files at one time, and you can set the number of the tasks that could be running at one time.
  To do this, click “Tools > Settings”, and then set the value in the “Max simultaneous downloads” drop list.

Contact Us

Any time that you need help while using ImTOO products, press “F1” to open the help documentation.
If you cannot find the answer to your question, please contact our support team at support@imtoo.com. Our customer service staff will give you a response within one (1) working day.
Besides, we would appreciate it if you could attach your conversion log along with your email. It would help us for a quick trouble-shooting.